Support Studio
I build the CRM, automations and AI tools that keep enquiries answered, follow-ups happening and customers looked after, without adding more admin to your day.
Smart systems. Less admin. Better business.
Villa rentals and property management, charters, clinics, estate agents, restaurants and professional services, from Gibraltar to Marbella. Businesses where enquiries arrive at all hours, everything lives in someone's inbox, and growth means more admin for somebody.
If your business runs on WhatsApp and memory, I can help.
Leads, customers, bookings, conversations and payments in one place, instead of spread across email, WhatsApp and spreadsheets. Your team sees everything; nothing gets missed.
Enquiry follow-ups, booking confirmations, deposits and reminders, review requests and handovers that run on their own, built around how you already work.
Website, WhatsApp and phone assistants trained on your business. They answer questions, take enquiries and bookings, and pass anything that needs a person to your team.
Most businesses are doing the same handful of jobs by hand, over and over. Here's what happens when the system does them instead.
"Enquiries come in on WhatsApp and some never get followed up."
Every enquiry lands in one place and gets chased automatically until they reply.
"We miss calls when we're with a customer."
The caller gets a WhatsApp within seconds asking what they need, and the job details land in your system before you've put your tools down.
"People ask us the same three questions all day."
An AI assistant that knows your business answers them, day or night, in whatever language they write in.
"Booking someone in takes four messages back and forth."
It checks your live calendar, offers real times, books it, and sends the confirmation.
"We remind people about appointments and they still don't turn up."
Confirmations, reminders and one-tap rescheduling, sent automatically. Fewer empty slots.
"Someone always has to answer the phone after hours."
Handled overnight and at weekends, with anything urgent passed straight to a real person.
"We always mean to ask happy customers for a review."
Asked automatically, at the moment they're happiest.
"Nobody knows what's happening with a customer without asking someone."
One record per customer, with every message, note and next step in it.
It isn't an answering machine with a better voice. It's the front desk.
Around a third of appointment bookings happen outside working hours. Right now those callers reach a voicemail, or they reach whoever answered first.
None of this is exotic. It's the same few patterns, built around the way your business already works.
A thirty-minute call about how your business runs now, what takes too much time and where things get missed.
The right system around your business, in your brand, tested with your real information. You approve everything before it goes live.
Your team works in one place, the routine runs itself, and I keep everything current as your business changes.
You don't need to manage the technology. That's the point.
The best way to understand it is to see it working.
Villa Concierge
Each villa's concierge knows the property, answers guests around the clock in their own language, and passes anything that needs a person to the team.
For a luxury charter company in Puerto Banús, I replaced scattered inboxes and spreadsheets with one system: every enquiry in one place, a live booking pipeline, automated confirmations and follow-ups, and AI summaries of every conversation for the team.
Client details kept private, as yours would be.
I'm Hayley. I run Support Studio from Sotogrande, and I've spent years inside busy service businesses, seeing the same pattern: good teams buried in repetitive admin that a well-built system would simply remove. So that's what I build. You deal with me directly, from the first call to the finished system.
Built on the Costa del Sol, for businesses on the Costa del Sol.
A thirty-minute call. You talk me through how things run today; I'll tell you honestly what a system could take off your plate, and what it would cost. No obligation, and you'll leave with ideas either way.
Prefer to write first? [email protected]
Support Studio · Smart systems, less admin, better businesses. Built and run by Hayley in Sotogrande. · [email protected]
Villa Concierge · concierge.supportstudio.es